Location: Remote
Experience: 2- 5 years
Department: Client Success
Reports To: VP of CX & Operations
About AuctusIQ
AuctusIQ helps companies win more by transforming how they hire, coach, and lead highperforming sales organizations. Our platform combines the science of talent with the discipline of sales eGectiveness to fuel scalable, repeatable growth for our clients. AuctusIQ is proud to have been recognized on the INC. 5000 list as #1,355 among the fastest-growing private companies in America, reflecting our rapid growth and our commitment to excellence in delivering value to clients. We are a fast-growing, client-obsessed organization that thrives on excellence, ownership, and partnership.
Role Overview
The Customer Success Manager (CSM) is the primary relationship owner for assigned clients. Typically partnering with Learning & Development Leaders, HR Business Partners, RevOps Leaders, and Sales Enablement Leads. You will be responsible for ensuring successful delivery of all program components, driving adoption of the AuctusIQ platform, and cultivating long-term strategic partnerships with these critical client stakeholders. You will serve as the client’s trusted advisor and day-to-day point of contact, orchestrating all weekly activities, managing deliverables, and coordinating internal resources. You will also play a significant strategic role by partnering with the Sales Executive to shape an account growth strategy and support bi-annual business reviews with your clients. This role requires exceptional communication, unwavering accountability, and a personal standard of excellence in every interaction.
Key Responsibilities
Client Relationship & Advocacy
- Serve as the primary relationship manager for key client stakeholders, including:
- Learning & Development
- Leads HR Business Partners
- RevOps Leaders
- Sales Enablement Leads
- Act as the client’s go-to person at AuctusIQ – trusted, reliable, proactive, and solution-oriented.
- Build deep, long-standing relationships grounded in transparency, responsiveness, and exceptional communication.
- Anticipate client needs and proactively surface insights, recommendations, or risks before they arise.
- Advocate for the client internally, ensuring their goals, challenges, and needs are understood and prioritized.
Program Execution & Operational Leadership
- Own the management of all client deliverables, ensuring accuracy, timeliness, and excellence.
- Lead and coordinate weekly client activities, including:
- Huddle facilitation
- Status updates and dashboards
- Tracking of action items and outcomes
- Internal cross-functional coordination
- Oversee platform configuration, usage monitoring, and reporting to ensure clients are set up for success.
- Proactively identify risks or obstacles and resolve them before they impact delivery.
- Uphold a high level of personal accountability: when you commit to something, you deliver at a level of excellence.
Strategic Account Growth & Partnership
- Wake up each day focused on how to grow and strengthen every assigned client relationship.
- Partner with the Sales Executive to:
- Develop and refine a strategic account plan for each client.
- Identify opportunities for expansion and deeper value creation.
- Support renewal readiness through strong relationship health and clear impact documentation.
- Collaborate on Business Reviews by preparing insights, data, recommendations, and strategic narratives.
Cross-Functional Collaboration
- Partner closely with internal resources to deliver cohesive client experiences.
- Communicate client themes, risks, needs, and opportunities with clarity and urgency.
- Contribute to the evolution of Client Success processes, playbooks, and best practices.
Qualifications
- 2 – 5 years of experience in Customer Success, Account Management, or a clientfacing program management role.
- Experience working with software/SaaS platforms, preferably in a B2B environment.
- Demonstrated ability to manage complex programs and senior-level relationships.
- Outstanding communication skills – clear, concise, proactive, and adaptable to executive audiences.
- Known for extreme ownership, follow-through, and consistently delivering with excellence.
- Strong analytical thinking; able to turn insights into actionable recommendations.
- Experience partnering with sales teams on strategy, renewals, and account expansion.
- Thrives in a fast-paced, high-growth environment where priorities evolve quickly.
- Passion for helping clients achieve measurable outcomes and long-term success.
Who Thrives in This Role
- Someone who genuinely loves building relationships and delivering extraordinary client outcomes.
- A highly organized operator who brings structure, clarity, and accountability.
- A proactive communicator who anticipates needs, not just reacts to them.
- A strategic thinker who is equally strong in tactical execution.
- A growth-minded professional driven by excellence and continuous improvement.
